When I buy online, do I have to download the purchased version, even though I already downloaded the trial version?
No. The version available on the purchase page is identical to the trial version. You only need to download it once. When selecting a product, select Unlock Codes Only. This gives you the codes needed to unlock your trial version without downloading any files. Enter this information into your trial version when the HomeSeer application starts.

Does the CD version include any extra files that are not available for download?
No. All the files on the CD are available on the web site to download. All the files together add up to about 200MB, so the CD is helpful if you have a slow internet connection.

If I purchase the CD version, do I still get the unlock codes when I complete the online purchase?
No.  Your codes will be included with the CD shipment.

How do I get support after I purchase the program?
The best way to get support is to post the question on our message board at:
HomeSeer Message Board

If you would rather email us privately, send an email to helpdesk@homeseer.com.

You can also open a trouble ticket at our help desk here:
HomeSeer Help Desk

Do I need a new registration code if I install an update to your software?
No. You only need to enter the registration key once. The key is good for all updates of the software.

Can I return your product if it doesn't work out for me? See this page for our return policy:  HomeSeer Return Policy