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HomeSeer software is a web application that uses a web browser for its user interface. If the web interface won't load, it's usually due to Windows security settings or to a conflict with another web application already on your PC. Please reinstall the software and try the options below to get your HomeSeer software up and running:

  
 
  1. Change the "port" setting of your HomeSeer software.
    The default setting is 80. However, if that setting is already being used by another program on your PC, it will prevent the HomeSeer web server from starting.
    1. Navigate to "Program Files\HomeSeer [software]\Config\settings.ini
    2. Open the settings.ini file in Notepad and locate svrport=80. Change that to svrport=1234 (or any other number) and save your changes.
    3. Restart HomeSeer. If that doesn't work, go to step 2.
  2. Disable your Windows Firewall
    By default, the Windows Firewall is turned on when you install Windows. This firewall can prevent the HomeSeer web server from running. However, all modern routers have "network address translation" built in and already provide a very secure firewall. You don't need both!
    1. Navigate to your Windows control panel and open "Windows Firewall"
    2. Turn Windows Firewall off
    3. You can also disable the warning messages by changing your notification options.
    4. Restart HomeSeer. If that doesn't work, go to step 3.
  3. Other possible causes
    If you try steps 1 and 2 but still can't get the web interface to load, there are a few other possibilities.
    • Think back to when you first ran HomeSeer. Did you get any warnings or messages like "Do you want to allow this...?". If you clicked "No", that would have prevented the HomeSeer web server from running. This type of message can be generated by 3rd party security programs (MacAfee, Symantec, etc). If you have any of these installed, adjust the settings to allow access by HomeSeer (using the port number above).
    • Did you get any errors when installing HomeSeer? If so, re-run the installer file by right-clicking on it and choosing "Run as Administrator" (Vista, Windows 7) from the pop-up menu.
    • Restart HomeSeer, If that doesn't work, contact us directly. We'll troubleshoot the problem with you directly to get you up and running!
 
     
     
   
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