Support & Service Options

Need help with an order or product?  You’re in the right place!  Choose from the options below.

Customer Service

Product Returns
Please review our product return policy, then click here to initiate a product return for any eligible HomeSeer store purchase. 

Pre-Sales Help
Got a question about our products or services? Call us directly (603-471-2816) or use the form on our contact page.

Technical Support

Need HomeSeer Product Help?
Need help with a product you’ve already purchased? Call us directly (603-471-2816) or use the form on our contact page. HomeSeer offers unlimited support on all HomeSeer products. Telephone support is available within 60 days of purchase. After that, please use the form below to open a help desk ticket.

Message Board
Our FREE community forum is open 24 hours a day and is a great resource for support and assistance from other HomeSeer system users..

Licensing Help
Forgot your license codes? No problem! Just submit the form on this page and your codes will be emailed to you right away! You can also send an email to

Report a Bug 
Have you encountered a glitch or ‘bug’ in any HomeSeer software or controller product? Please click here to report the bug or request a feature enhancement. Thank you!


Online Help Files
Navigate to the links below for complete online documentation on HomeSeer Software

Video Demos & Tutorials
Be sure to visit our HomeSeerOfficial YouTube channel to watch the latest video tutorials and product demos!

How To’s
Our message board includes an extensive collection of ‘how to’s” on a wide range to topics. Click here to browse the list.

Legacy Products

click here for Guides and Support on Legacy Products