Support & Service Options

Customer Service & Support

Pre-Sales Help
Got a question about our products or services? Call us directly (603-471-2816) or use the form on our contact page.

Product Returns
Please review our product return policy, then click here to initiate a product return for any eligible HomeSeer store purchase.

Need Support?
Need help with a product you’ve already purchased? Call us directly (603-471-2816) or use the form on our contact page.

Our FREE community forum is open 24 hours a day and is a great resource for support and assistance from other users.

Developer Support
Interested in developing a plug-in for HomeSeer? We offer a free software SDK and app store opportunity. Learn more.


Manuals & Quick-Start Guides


Knowledge Base
Check out our online knowledge base for detailed product and service information.

Be sure to visit our Official HomeSeer YouTube channel to watch the latest videos

How Tos
Our message board includes an extensive collection of ‘how to’s” on a wide range to topics.

Having trouble accessing our website, message board or store? Subscribe for status updates.

Legacy Products
Looking for help with HS2 software or a discontinued product? Click the button below!

Software License Issues

Lost or Forgotten License Codes
Use the form below to retrieve your lost or forgotten HS2 or HS3 license codes. A complete list of your license codes (including plug-ins) will be emailed to you.

License Transfers & Other Issues
HomeSeer software licenses may be transferred from one user to another for a small fee ($25). If you’d like to do this, you can start the process by sending an email to For all other licensing issues including activation problems, licensing errors, or problems with trial licenses, send an email to