Support & Service Options

Welcome To Support Central

World Class Service & Support is Just a Call, Email or Chat Away.
Everybody needs a little help sometimes. With HomeSeer, you can get support just the way you want it.

What Do You Need Help With Today?

Product Help
Question about our products or services?

Returns
Do you need to return a product or service?

Community
Get help and ideas from other HomeSeer users.

KB
Detailed product knowledge base for HomeSeer products.

Resources

Videos
Visit our Official YouTube Channel.

Developer Help
Create your own software plugin!

Status
Get notified of our online status.

Legacy
Get help on our older products.

Documentation

Manuals & Quick-Start Guides

  • Z-NET Z-Wave Plus Network Interface
    Manual
  • SmartStick+ Z-Wave Plus USB Interface
    Manual
  • HS-CAM-I Pan & Tilt Indoor Security Camera
    Manual
  • HS-CAM-O Outdoor Security Camera
    Manual

Software Licensing Issues

Lost or Forgotten License Codes

Use the form below to retrieve your lost or forgotten HS2 or HS3 license codes. A complete list of your license codes (including plug-ins) will be emailed to you.

License Transfers & Other Issues

HomeSeer software licenses may be transferred from one user to another for a small fee ($30). If you’d like to do this, you can start the process by sending an email to sales@homeseer.com. For all other licensing issues including activation problems, licensing errors, or problems with trial licenses, send an email to support@homeseer.com.

Need More Help?

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