Software Licensing Issues

Use this page to resolve issues and problems related to HomeSeer software licensing and activation.
Click here to review our software license agreement.

Lost or Forgotten License Codes?
Use the form below to retrieve your lost or forgotten HS2 or HS3 license codes. A complete list of your license codes (including plug-ins) will be emailed to you.

HomeSeer License Transfer Request
If you’ve purchased a HomeSeer system from a registered HomeSeer user, you may request a transfer of the original software license to you. Once the license has been transferred, you’ll be eligible to receive support and you’ll qualify for upgrade pricing (when available). Please follow this procedure to transfer the license:

  1. Submit the form below with the original license holder’s information. An email will be sent automatically to the original license holder with the request to approve this transfer. 
  2. Once the transfer request has been approved, you’ll need to pay a small license transfer fee ($20); a link will be sent to you to initiate this. Once the fee has been paid, the license will be transferred to you. .


All other licensing issues including activation problems, licensing errors, or problems with trial licenses: Email